CO-OPERATING WITH THE INVESTIGATIONĪn insurer is entitled to investigate your claim, to make sure your claim is genuine and falls within the scope of the policy. Instead you will often be told that your claim is being investigated. They may not tell you they suspect you of fraud. Insurers are always on the lookout for fraud. Greg does not want an investigator in his home. The investigator wants to meet with Greg at his home and the meeting could take 3 hours or more. They have also asked for permission to speak with Greg’s family and friends. Greg claimed on his insurance with BIG INSURANCE COMPANY.īIG INSURANCE COMPANY is now asking Greg for a lot of personal information including phone records, TAB records and loan statements. After searching the area, Greg contacted the police to report the car stolen. Afterwards, he went to find his car and it had disappeared. He had parked his car outside a racecourse when he went to see the races with some friends. comprehensive car or home building/contents insurance).Īlso see our General Insurance Interview Checklist
This fact sheet gives you information about your rights and responsibilities during an investigation on a general insurance claim (e.g. Investigations by insurers can be very upsetting and intimidating.
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